Refund and Returns Policy

Last updated: 10/08/20026

Queens of Deen provides digital products, free introductory calls, and paid one-to-one sessions. Because our products and services are primarily delivered digitally or scheduled for a specific time, our refund policy differs from policies for physical goods.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

Overview

Queens of Deen does not sell physical products, so there are no physical-product returns, exchanges, shipping returns, or replacement procedures.

Our digital products are intended for personal use and are delivered electronically. Once a digital product has been accessed or downloaded, refunds are generally not available, except where required by applicable law.

Paid sessions may be cancelled or rescheduled according to the session cancellation policy below.

The free introductory call does not require payment and therefore is not subject to refunds.

1. Digital Products

All digital products offered by Queens of Deen are delivered electronically.

Because digital products can be accessed or downloaded immediately, we generally do not offer refunds once the product has been accessed or downloaded, except where a refund is required by applicable consumer law.

Where applicable, you will be asked to expressly agree to immediate delivery of the digital product and acknowledge the consequences for your statutory right of withdrawal before delivery begins.

If a digital product is defective, inaccessible, materially different from its description, or cannot reasonably be used for the purpose for which it was sold, please contact us so that we can review the issue and, where required by law, provide an appropriate remedy.

2. Paid Sessions

Queens of Deen currently offers one paid session.

Cancellation 48 hours or more before the session

If you cancel at least 48 hours before your scheduled session, you may request:

• A full refund; or

• One free rescheduling to another available time.

If you choose a refund, it will normally be made to the original payment method.

Cancellation less than 48 hours before the session

If you cancel less than 48 hours before the scheduled session, the payment is generally non-refundable.

Queens of Deen may, at its discretion, allow you to reschedule the session instead of providing a refund.

Missed sessions

If you do not attend your scheduled session and do not contact us in advance, the session may be treated as a missed appointment and the payment will generally not be refundable.

Exceptional circumstances may be considered individually.

If Queens of Deen cancels

If Queens of Deen needs to cancel your paid session, you may choose:

• A full refund; or

• Rescheduling to another available time.

3. Free Introductory Call

The free call is provided at no cost.

Because no payment is collected for the free call, there is no refund associated with it.

If you cannot attend a scheduled free call, you may contact us to request another available time. Rescheduling is subject to availability.

4. Statutory Consumer Rights

This policy does not exclude or restrict any rights you may have under applicable consumer protection laws.

Depending on your country and the nature of the purchase, you may have a statutory right to withdraw from certain online contracts within a specified period.

For services, the applicable withdrawal period may generally be 14 days in the EU, subject to legal exceptions. If you specifically request that a service begins during the withdrawal period, additional rules may apply regarding the service already provided.

For digital content supplied online, the statutory withdrawal right may cease once delivery begins where you have expressly consented to immediate performance and acknowledged that you lose the right of withdrawal.

Your statutory rights take precedence over this policy where applicable.

5. How to Request a Refund

If you believe you are entitled to a refund or other remedy, please contact us at:

Email: hi@queensofdeen.com

Please include:

• Your name

• Email address used for the purchase

• Order or booking details

• Date of purchase or session

• Reason for your request

We may request additional information reasonably necessary to verify the purchase or booking.

6. Refund Processing

Where a refund is approved, we will normally process it using the original payment method.

The time required for the funds to appear in your account may depend on your payment provider or bank.

Where applicable law specifies a particular refund period, we will comply with that requirement.

7. Exceptions and Exceptional Circumstances

We understand that unexpected circumstances can occur.

Although our standard cancellation rules apply, Queens of Deen may review exceptional circumstances individually. Any discretionary refund, credit, or rescheduling offered in such circumstances does not create an obligation to provide the same remedy in future cases.

8. Contact

If you have questions about this Refund and Returns Policy or believe you are entitled to a refund, please contact:

Queens of Deen
Email: hi@queensofdeen.com
Website: www.queensofdeen.com